Atlantic Star
Logistics · Lochristi
Raveschoot 22, 9080 Lochristi, Belgium
Monday to Friday: 09:00 – 18:00
Legal & data protection
How Atlantic Star Logistics, based at Raveschoot 22, 9080 Lochristi, Belgium, handles personal data collected through this website.
This policy explains how Atlantic Star Logistics, based at Raveschoot 22, 9080 Lochristi, Belgium, handles personal data collected through this website. It covers what is collected, why it is collected, how long it is kept, and how you can exercise your rights. It applies to this website and to enquiries submitted through it.
It is written for the people who actually use the site — a shipping manager asking for a rate, a colleague sending a commercial invoice along with an enquiry, or anyone who simply wants to know what happens to the details they type in. Where a question is not answered here, the office in Lochristi can explain it directly.
Controller
Atlantic Star Logistics is the controller of the personal data described in this policy. You can contact us at Raveschoot 22, 9080 Lochristi, Belgium, by phone at +32 759716102, or by email at [email protected] with any question about this policy or about your data.
Every section below is written to be read once and understood. If you need the underlying legal basis for a specific shipment, the office can point you to the exact clause.
When you submit an enquiry through the contact form, we collect the information you provide, which may include your name, company name, email address, phone number, and details of the shipment you are asking about. If you attach documents such as a commercial invoice or packing list, those are collected as well. We also collect limited technical information generated by your visit, such as pages viewed, through standard server logs.
We use the information you submit to respond to your enquiry, prepare a quote, and arrange the services you ask about. Shipment details and documents are used to plan the transport, prepare customs declarations, and communicate with carriers and customs authorities where necessary. Technical information is used to keep the website working and to understand which pages are useful.
In practice this means the details you send are read by the people who quote and move the shipment — not by a marketing list. If a route needs a customs broker or a carrier to see the goods description, that is the only reason the shipment detail leaves our office.
We process enquiry data on the basis of your request for a quote or information, and on the basis of our legitimate interest in responding to business enquiries. Where a shipment is arranged, processing is necessary for the performance of the contract between us. Where the law requires specific records, such as customs documentation, processing is necessary for compliance with a legal obligation.
Retention is driven by two things: how long the conversation lasts, and how long the law says the paperwork must stay.
Kept for as long as needed to handle the enquiry and any resulting business relationship.
Where a shipment is arranged, records are kept for the period required by Belgian and EU law, including customs and tax record-keeping requirements.
Kept for a limited period and then deleted or anonymized.
We share shipment information with carriers, customs brokers, and customs authorities where this is necessary to move and clear the goods. We do not sell personal data. Where a service provider processes data on our behalf, they do so under an agreement that limits their use of it to the service they provide.
You can ask about your data at any time. A short message with the details you want to check is usually enough for us to start.
Request a copy of the personal data we hold about you.
Ask us to correct details that are inaccurate or out of date.
Ask for deletion where there is no legal reason for us to keep the data.
Object to certain processing, or ask for it to be restricted while a question is resolved.
To make a request, contact us using the details above. You also have the right to lodge a complaint with the Belgian data protection authority.
Two points that visitors ask about most often, answered in plain terms.
This website uses cookies for basic functionality and to understand how pages are used. Details of the cookies in use and how to control them are set out in our Cookie Policy. You can change your browser settings to refuse cookies, though some parts of the site may not work as intended if you do.
The consent banner on this site is provided by the site itself and lets you accept or adjust non-essential cookies before they are set. Essential cookies, such as the one that remembers your consent choice, are set regardless because the site cannot function correctly without them.
We may update this policy to reflect changes in the services we provide or in the law. The current version is the one published on this page. If a change is significant, we will make that clear on the site.
Where the change affects how an active shipment is documented, we will also mention it in the correspondence you already receive about that shipment.
This page covers how the website and its enquiries handle personal data. If your question is about a shipment, a quote, or the documents that go with it, the office in Lochristi can answer it directly.