Contact Atlantic Star Logistics
Send us the details of a shipment you are planning and we will come back with a quote and a suggested route. Tell us about the cargo, the destination and the deadline, and the first reply will be useful rather than generic. If the matter is urgent, call the Lochristi office directly.
Raveschoot 22, 9080 Lochristi, Belgium · Monday to Friday, 09:00 – 18:00
Reach us before the cargo moves
The Lochristi office handles enquiries during normal Belgian business hours on weekdays. Messages sent outside those hours are picked up on the next working day.
Phone
+32 759716102Call rather than email if a shipment is already in transit and something has gone wrong.
Routine quotes and questions travel fastest this way, usually the same working day.
Office
Raveschoot 22, 9080 Lochristi, Belgium
Lochristi sits in East Flanders, close to Ghent and within easy reach of Antwerp and Brussels.
Working hours
Monday to Friday, 09:00 – 18:00
Planning to visit in person? Contact us first so someone is available to speak with you.
Send a shipping enquiry
Use the form to tell us what you are shipping, where it is going, and when it needs to arrive. Include the weight and dimensions if you have them, and attach a commercial invoice or packing list if one exists.
If you are not sure which mode you need, say so, and we will suggest one based on the cargo and the deadline. There is no obligation attached to an enquiry, and no charge for asking a question we can answer by return.
Helps us quote faster
- Origin and destination, even if only the city is known
- Cargo description with weight or volume
- Required delivery date and whether the shipment repeats
- Any customs broker or preferred carrier we should work around
Request a quote
A quote needs a few basics: origin, destination, cargo description, weight or volume, and the required delivery date. If the shipment is recurring, tell us the frequency, because that can change the routing and the pricing. If you already have a customs broker or a preferred carrier, mention it and we will work around it.
We would rather ask a question than guess and get the quote wrong. Freight rates move with fuel, capacity and season, so the figure we send carries the date it was calculated and the conditions it assumes — weight breaks, terminal handling, and whether duties and import VAT are included or settled separately.
Quote inputs
What we need before pricing
- Origin and destination, with the door or port if you know it
- Cargo description, packing, weight or volume
- Required delivery date and acceptable flexibility
- Whether duties, import VAT and insurance sit inside the price or beside it
- Recurring volume, if the shipment repeats
Raveschoot 22 sits on a quiet industrial street in Lochristi, East Flanders — around twenty minutes from central Ghent.
Visit or call the Lochristi office
Our address is Raveschoot 22, 9080 Lochristi, Belgium. The phone number is +32 759716102, and the email address is [email protected]. If you are planning to visit in person, contact us first so someone is available to speak with you.
Lochristi is in East Flanders, close to Ghent and within easy reach of Antwerp and Brussels. The office handles enquiries Monday to Friday, 09:00 – 18:00.
Ask a logistics question
Not every enquiry is about a specific shipment. Some are about how import VAT works, whether a T1 transit document is needed, or how bonded warehousing affects the timing of duties.
We are happy to explain the process before you have anything to ship. Questions about paperwork are usually quicker to answer than questions about rates, because the rules do not move with fuel prices.
Read the customs guideIf the guide does not answer your question, ask us directly through the form above. Nothing about a question commits you to booking anything with us.
What happens after you send an enquiry
We review the details, check whether the documents you sent are complete, and work out which mode and routing fit the cargo and the deadline. Then we reply with a quote and any questions we still need answered. If you approve, we book the shipment and start the documentation.
You will get a confirmation after submitting the form with a note on what to expect next. If anything is missing, we come back to you rather than sit on an incomplete file.
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1
We read the file properly
Cargo, deadline and any paperwork are checked together, because the deadline is usually what decides the mode rather than the weight.
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2
We reply with a quote and open questions
The quote names the mode, the routing and the conditions it assumes. Anything we could not confirm from your details arrives as a question, not as a guess.
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3
You approve, we book and document
Once you confirm, the booking is made and the paperwork starts — commercial invoice, packing list and any customs entry that applies to the route.
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4
You keep one point of contact
Questions during transit come back to the same office in Lochristi, so you are not passed between desks when a document needs a second look.
Questions we answer before anything is booked
A few of the things that come up most often in first enquiries. Open one for the short answer, and write to us if the situation is different from the general case.
How quickly will I hear back?
Enquiries that arrive during Belgian business hours are handled the same working day where possible. Messages sent in the evening, at the weekend or on a public holiday are picked up on the next working day. If a shipment is already in transit and something has gone wrong, call the office instead of writing.
What should I prepare before asking for a freight quote?
Origin, destination, cargo description, weight or volume and the date it must arrive. If you have a commercial invoice or packing list, attach it. A first quote can be built from those basics; the finer points — packaging, stacking, whether the goods can be consolidated — are confirmed before booking.
Can you work with our existing customs broker?
Yes. Mention the broker or preferred carrier in the enquiry and we will build the routing around it. It usually helps to say who handles the customs entry, because that decides which documents we prepare and which we expect from your side.
Does sending an enquiry commit me to anything?
No. An enquiry is a request for information. You can compare the quote, ask for changes, or decide the timing does not work — and come back later when it does.
Can I visit the Lochristi office without an appointment?
Please contact us first. The office is small and the people who can answer shipping questions are often on the phone or out at a site, so a short call or message beforehand means someone is actually available when you arrive.